Returns & Exchanges
We are committed to the quality of our gear; if your Arc'teryx product isn't performing for your New Zealand adventures, you can return it within 30 days of purchase. All items must be in original condition with tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place the items in their original packaging, ensuring all technical tags and labels remain attached.
Ship to Service Centre
Affix the provided shipping label and drop your parcel at any NZ Post location across the country.
Process & Refund
Once our technical team inspects the gear, your refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing